Refund policy

This policy explains when Macbach issues refunds and when it doesn’t. It sits alongside your signed Statement of Work and is written to be clear, not clever.

Refund eligibility

Once work on a project has commenced, we do not issue refunds or prorations. We encourage clients to review project details, timelines, and scope before signing a contract. The refund policy aligns with the terms in our Statement of Work, which states that no refunds or prorations will be granted once a project is underway.

Pre-project consultation

Before kickoff is the right time to ask questions about scope, timelines, or deliverables. Reach out before you sign if anything is unclear. We would rather spend a long call up front than manage a refund request after the work has started.

Scope changes

If the scope of work changes after a project has started, we will work with you to assess the impact on timeline and budget. Changes are documented in writing so both sides have the same record of what was agreed.

Exceptional circumstances

In rare cases where circumstances beyond either side’s control prevent us from fulfilling our contractual obligations, we will work with you on a reasonable resolution. A good working relationship matters more than the letter of the policy.

Feedback and communication

If you have concerns or suggestions, raise them. We would rather hear about a problem early, when there is time to correct it, than discover it late.

Contact

Questions about this policy: support@macbach.com.