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How fast will my ticket be answered?

# Response time guarantees We respond to support requests on the following SLA: - **Urgent** — first response within 1 hour, resolution within 4 hours - **High** — first response within 4 hours, resolution within 1 business day - **Normal

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Response time guarantees

We respond to support requests on the following SLA:

  • Urgent — first response within 1 hour, resolution within 4 hours
  • High — first response within 4 hours, resolution within 1 business day
  • Normal — first response within 1 business day, resolution within 2 days
  • Low — first response within 1 day, resolution within a week

Business hours are 9a–5p ET, Monday through Friday.

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