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Website Maintenance Services Agreement

This agreement outlines the services provided by Macbach to maintain, secure, and optimize your healthcare practice's website.

Services Include:

  • Core Maintenance
    • Secure Website Hosting: Reliable hosting infrastructure to keep your website online and accessible.
    • SSL Certificate: Installation and maintenance of an SSL certificate to ensure secure data transmission.
    • Content Updates: Timely updates to text, images, and other website elements as requested.
    • Software Updates: Weekly updates of core software, plugins, and themes to maintain functionality and security.
    • Website Backups: Regular backups of website files for potential recovery.
  • Proactive Security
    • Uptime Monitoring: Continuous tracking of website availability to detect downtime quickly.
    • Attack Detection: Detection of brute force, DDoS, and other attacks, along with automatic lockout measures.
    • File Change Detection: Monitoring for unauthorized changes to file structure, indicating potential breaches.
    • Vulnerability Scans: Weekly scans to identify and address security vulnerabilities.
    • Security Key Updates: Automatic security keys and SALTs updates for enhanced protection.
  • Monitoring and Alerts:
    • Google Blacklist Monitoring: Check against Google’s blacklist and prompt alerts of any issues.
    • Backlink Monitoring: Detection of suspicious backlink activity that could indicate negative SEO tactics.

Client Responsibilities

  • Clear Communication: Submit clear and concise requests for changes or additions through the Macbach support ticketing system.
  • Prompt Responses: Respond to any questions or clarifications from Macbach regarding change requests.

Important Acknowledgements

  • Fees: All fees are non-refundable.
  • Confidentiality: All fee schedules, services, documents, recommendations, and reports are confidential.

Additional Resources